Shipping policy

Shipping Policy

Last Updated: September 20, 2026

At Zaragem, we aim to process and deliver your orders as efficiently as possible.

1. Order Processing

Orders are normally processed within [1–2 business days] after order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing times may be longer during sales, promotional campaigns, holidays, or periods of unusually high order volume.

2. Delivery Time

For orders within Pakistan, the estimated delivery time is:

[2–5 business days after dispatch]

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, courier service, weather, public holidays, security conditions, and other circumstances outside our control.

3. Shipping Charges

Applicable shipping charges will be displayed at checkout or communicated to the customer before order confirmation, depending on the payment and delivery method available.

Shipping charges may vary according to destination, order size, weight, or promotional offers.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/building number

  • Street/area

  • City

  • Province

  • Postal code, where applicable

  • Active phone number

Zaragem is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated information provided by the customer.

5. Courier Delivery

Orders may be delivered through third-party courier or logistics providers.

Once an order has been handed over to the courier, delivery is subject to the courier's operating procedures and delivery schedule.

If tracking information is available, it may be provided to the customer.

6. Delivery Delays

Occasionally, delivery may take longer than the estimated timeframe because of:

  • Weather conditions

  • Public holidays

  • High order volumes

  • Courier delays

  • Incorrect or incomplete delivery information

  • Security or access restrictions

  • Natural disasters

  • Government restrictions

  • Other circumstances beyond our reasonable control

If we become aware of a significant delay affecting your order, we will make reasonable efforts to communicate the relevant information.

7. Failed Delivery

If a courier is unable to deliver an order because the customer is unavailable, the address is incorrect, the customer refuses delivery, or the courier cannot contact the customer, additional delivery attempts or charges may apply depending on the circumstances.

If an order is returned to Zaragem because it could not be delivered, please contact us to discuss the available options.

8. International Shipping

If international shipping is offered, additional delivery charges, customs duties, taxes, import fees, or other charges may apply depending on the destination country.

Unless otherwise stated, such charges are the responsibility of the customer.

Customers are responsible for ensuring that the products they order can legally be imported into their destination country.

9. Lost or Damaged Shipments

If your parcel appears damaged when delivered, please contact Zaragem as soon as possible and provide photographs or other relevant evidence.

If your order does not arrive within a reasonable period after the estimated delivery timeframe, contact us so we can investigate the shipment with the relevant delivery provider.

10. Changes to Shipping Policy

Zaragem may update this Shipping Policy when necessary. The latest version will be published on this website.

11. Contact Us

For shipping questions, order updates, or delivery concerns:

Zaragem

Email: zaragems3@gmail.com
Phone/WhatsApp: +92 329 45555199

Business Address: [Insert Business Address]

Please include your order number when contacting us about an existing order.